Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.
Create, develop, and grow a Center of Excellence for proposal management to stage processes that are repeatable and scalable for complex RFPs, RFQs, and RFIs
Work directly with the VP of Global Account Management to create a best-in-class proposal management function
Strategize with all internal teams, such as Sales, Marketing, Product Marketing, Managed Services, Tech Support, Legal, etc. to build and execute on programs
Manage, write, and edit winning proposals, pitch decks, and case studies for complex, competitive bids that represent million-dollar opportunities
Learn and adapt with the market by tracking/reporting on win/loss metrics, trend data (for product and capability enhancements), and competitive offerings
Oversee RFP process from inception to delivery working cross-collaboratively with clients/customers, field sales, and solutions consultants (sales engineers)
5+ years of proposal writing for competitive bids
3+ years of experience in Enterprise software/SaaS
Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
Evidence of ability to work on a diverse, high performing team
History of continuously innovating on proposal development processes
Nice to haves:
Technical background, such as BS in a technical major
Proposal management experience at enterprise software/SaaS companies
Experience at companies that grew from $100MM to $1B
At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.